Frequently asked questions

Help centre

Frequently asked questions

Straight answers about accounts, campaigns, confidentiality and platform safety.

How do I start my first author campaign?

Create and verify an author account, create one private workspace, then create the campaign inside that workspace.

  1. Open Join, choose An author, complete the account fields and verify the email message.
  2. Open Account and enter an Author or imprint name under Your private author space.
  3. Open Author campaigns, select that workspace and choose Create first campaign.
  4. Complete the campaign fields and select Save campaign before adding readers or files.
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Why does reader search show no results?

A registered account is not automatically a directory profile. The reader must deliberately publish a discoverable profile and match the filters being used.

  1. The reader signs in and opens Reader profile.
  2. They complete Public display name, availability, service, capacity, formats and at least one genre speciality.
  3. They change Directory visibility from Private to Members or Public and save the profile.
  4. The author opens Find readers, clears restrictive filters and selects Search readers.
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Can I invite readers I already know?

Yes. Use the private workspace invitation form for an existing contact; reader discovery is a separate route for finding community profiles.

  1. Open Manage readers and select the correct Author workspace.
  2. Enter the reader email, choose Beta reader or ARC reader, and send the invitation.
  3. Wait for that reader to accept using the same email address.
  4. Open Author campaigns, select the campaign and add the accepted reader under Campaign readers.
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Who can see and download a manuscript?

Only the authorised reader for a current campaign allocation can request a short-lived download after BetaQuill re-checks the assignment, agreement, version and revocation state.

  1. The author assigns one accepted reader to the campaign.
  2. The author uploads a PDF or EPUB and waits until the exact version is marked clean.
  3. The author creates a secure allocation for that reader and version.
  4. The reader signs in, accepts the latest agreement if present, and chooses Create secure download.
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Why is secure release blocked?

Release needs both an active assigned reader and a clean validated manuscript version. The readiness panel shows which requirement is missing.

  1. Open Author campaigns and select the saved campaign.
  2. In Release readiness, follow Assign a reader if the reader requirement is incomplete.
  3. Follow Upload a manuscript or Check manuscript status if the clean-version requirement is incomplete.
  4. Return to Secure reader delivery only after both required items show complete.
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How do I investigate a recovered or leaked reader copy?

Authors can inspect a recovered PDF or EPUB against signed allocations from their own workspaces. A match identifies the issued copy, not necessarily the person who disclosed it.

  1. Open My BetaQuill and choose Copy investigation.
  2. Choose the recovered PDF or EPUB and select Inspect recovered copy. The tool inspects the upload for this request and does not retain it.
  3. Review the workspace, campaign, reader allocation, issue time, recorded download evidence and recovered-file SHA-256.
  4. Preserve surrounding evidence, prepare the factual evidence summary and investigate fairly before restricting reader access or making a legal allegation.
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What happens after I upload a manuscript?

BetaQuill privately quarantines the file, verifies its PDF or EPUB structure and applies the configured malware scan. A file is unavailable unless the recorded verdict is clean.

  1. Check the file opens correctly on your own device and is the intended revision.
  2. Enter Manuscript title, Author display name and a specific Version label, then choose the PDF or EPUB.
  3. Select Upload private version and read the state shown in the version table.
  4. Do not release quarantined, rejected, failed or inconclusive files; contact support if a correct file never becomes clean.
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How do I create an NDA or participation agreement?

Start from the closest template, complete every relevant field, review the complete text and publish one immutable revision for the campaign.

  1. Open the campaign and go to Campaign agreement.
  2. Choose Starter template and complete Author / issuing legal name. Only the ARC template asks for an Embargo date; only the professional template asks for Payment terms.
  3. Review Agreement title and Agreement text; replace placeholders and remove terms that do not apply.
  4. Tick both publication confirmations and publish. Readers must accept the latest revision before protected access.
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How do I revoke an invitation or remove a reader?

Use the action matching the stage: revoke a pending invitation, remove a campaign assignment, or revoke a released allocation.

  1. For an unanswered invitation, open Manage readers and select Revoke beside the invitation.
  2. For an assigned reader, open the campaign, select Remove, enter a factual reason and confirm.
  3. For a released copy, open Secure reader delivery and select Revoke beside the allocation.
  4. Check that the status changed. Revocation prevents future BetaQuill access but cannot retrieve a file already downloaded.
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How does a reader submit feedback?

The reader opens the assigned campaign, starts the commitment, saves structured feedback as needed, then deliberately submits the final response.

  1. Open My campaigns and select Start reading when work actually begins.
  2. Complete Overall summary, What worked well, What needs attention and useful manuscript references.
  3. Declare any AI assistance accurately and use Save draft until the response is ready.
  4. Select Submit final feedback, then Mark complete when the assignment is genuinely complete.
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How is reader reliability calculated and challenged?

Only objective outcomes from commitments a reader explicitly starts or completes can affect the score. Invitations, login frequency and author removal alone are neutral.

  1. Open My campaigns and review Objective evidence for the recorded outcome and due date.
  2. If evidence is wrong or lacks context, select Request a review and give a specific factual reason.
  3. The disputed evidence is excluded while the human review is active.
  4. Read the decision in the same panel and use Appeal decision where an appeal is available.
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What does BetaQuill cost?

Volunteer readers are free. The first 20 eligible genuine author registrations receive BetaQuill author access free for life. Later authors are £2.50 per month, professional readers who charge are £1.99 per month, and professional service providers are £4.99 per month when those roles launch. Synthetic test accounts do not consume founder places. Billing is not active yet.

  1. Choose Reader, Author, or Author, Agency or Publisher during signup and verify the account email.
  2. Eligible founder authors receive an immutable author identifier and lifetime-free entitlement.
  3. Respect operational storage, security, moderation and acceptable-use safeguards.
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Who is BetaQuill for and which account type should I choose?

BetaQuill is for authors managing private Beta or ARC work and readers participating under a clear campaign scope. Choose the role for the work you want to do first.

  1. Choose An author when you need to create workspaces, campaigns, agreements, private files and reader assignments.
  2. Choose Author, agency or publisher when several people will manage an organisational workspace.
  3. Choose A reader when you need to build a reading profile or accept an author invitation.
  4. Use one verified account rather than separate duplicate accounts; the same account can later hold both roles.
  5. After sign-in, use Account to open the live controls available to the account roles.
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Can a reader be paid for a public review or positive feedback?

No. Professional Beta reading may be paid for a private assessment, but payment, access or rewards must never be conditional on a public review, positive feedback or a particular opinion. Every assignment now records and requires acceptance of its exact engagement basis before manuscript access.

  1. Readers choose Volunteer, Professional or Both on their profile; this controls which assignment offers an author may send.
  2. When assigning a reader, the author chooses Volunteer or Professional. Professional offers require a rate, charging basis, currency, payment timing and an explicit review-independence confirmation.
  3. The reader reviews and accepts or declines the exact offer in My Campaigns. BetaQuill blocks manuscript release until acceptance and records the offer fingerprint and response evidence.
  4. Professional payment is arranged directly between author and reader in this release. BetaQuill does not process payment or take commission.
  5. A volunteer reader must not later demand payment for that accepted assignment. The author should remove it and send a new professional offer if both parties want to change basis.
  6. Treat any later public review as optional and honest; report coercion or pay-to-review conduct to support@betaquill.com.
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What do I do when a BetaQuill policy changes?

Material changes create a new immutable policy revision and bundle fingerprint. Protected changes remain unavailable until the account accepts the current bundle.

  1. Open the policy notice or Account link to BetaQuill policies.
  2. Read the current revisions and compare the changed requirements with your intended activity.
  3. Enter the requested acceptance evidence and confirm only if you agree to the current bundle.
  4. Return to the protected author or reader action after the account shows current policy acceptance.
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How do I get account, privacy, abuse or security help?

Email support@betaquill.com with enough factual detail to identify the account or campaign, but never attach a manuscript or send a password.

  1. Record the page, campaign title, approximate time and exact message you can see.
  2. Email support@betaquill.com from the address connected to your account.
  3. For privacy or conduct reports, identify the type of request and the people or records involved.
  4. Do not email passwords, one-time verification codes, full manuscript files or unnecessary third-party personal data.
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How to release a manuscript Read platform policies Email support